Support

If something does not work as expected, get in touch — include your iOS version, the app version, and what you were doing.

Before you write

The channel URL is not accepted

Use the channel page URL (for example youtube.com/@handle or youtube.com/channel/UC…). A video URL works too — the app finds the channel that published it.

The list stops partway or shows an error

Very large channels take a while on first load. If the error mentions quota, try again later — the app uses the YouTube Data API, which has a daily limit.

A video will not play

Some videos are restricted from playing outside YouTube by their owner. Use “Open in YouTube” in the “…” menu (or “Comment on YouTube”) for those.

Sharing from YouTube does not open the app

iOS does not allow a share sheet to launch an app directly. Allow notifications and tap the notification that appears right after sharing.

I bought Pro but it is not active

Open the Pro screen and tap “Restore purchase”. As long as you are signed in with the same Apple Account, the purchase comes back. It is a one-time purchase, so you are never charged twice.

Requesting deletion of your data

The app does not create an account. Your watched history, progress, notes, and playback positions are stored only on your device and are removed when you delete the app — no request is needed.

The Android version measures how the app itself is used (screen names and the kind of action) with Google Analytics for Firebase. You can switch it off at any time in the app under “About this app” → “Allow usage measurement”. Nothing further is sent once it is off.

If you would like the usage data already sent to be deleted, write to the address below and we will take care of it. That data is not linked to an account or an email address — it is handled under a randomly generated per-installation identifier — so we may ask roughly when you used the app, your device model, and your country in order to locate the records.

Even without a request, the records are deleted automatically once the retention period set in Google Analytics has passed.

Deletion requests: support@jewelrysunflower.com

Contact

Email: support@jewelrysunflower.com

Response time: Usually within a few business days.

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